ITIL ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT VALID CRAM MATERIALS | ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT PASSLEADER REVIEW

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Valid Cram Materials | ITIL-4-Specialist-Create-Deliver-and-Support Passleader Review

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Valid Cram Materials | ITIL-4-Specialist-Create-Deliver-and-Support Passleader Review

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 2
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 3
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 4
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.

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ITIL-4-Specialist-Create-Deliver-and-Support Passleader Review & ITIL-4-Specialist-Create-Deliver-and-Support Test Fee

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q41-Q46):

NEW QUESTION # 41
What approach can ensure testing happens earlier in the development lifecycle?

  • A. Service integration and management
  • B. Managing work as tickets
  • C. Robotic process automation
  • D. Shift-left

Answer: D

Explanation:
Shift-leftmoves testing activities earlier in the development lifecycle, helping to detect and fix defects sooner, improving quality and reducing rework.


NEW QUESTION # 42
Which is an example of using a 'shift-left' approach to optimize password resets?

  • A. Automatically assign a high priority to password reset requests to resolve them faster
  • B. Allow users to reset their own passwords using an automated tool
  • C. Train service desk agents to categorize password resets as service requests
  • D. Encourage users to remember or safely record their passwords to reduce the number of password resets

Answer: B

Explanation:
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.


NEW QUESTION # 43
A cross-functional team is designing a value stream to support the development of a new financial service.
Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?

  • A. The number of suppliers that will be used to source service components
  • B. The methods used to manage the development work
  • C. The number of practices required to support the service
  • D. Whether the service is being created for internal or external customers

Answer: B

Explanation:
Themethods used to manage the development work(such as Agile, DevOps, or Waterfall) can significantly influence whethermultiple value streamsare needed to efficiently handle different types of workflows within the same service development.


NEW QUESTION # 44
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

  • A. Hold regular meetings focusing on problem solutions
  • B. Encourage informal teams across the organization
  • C. Promote a culture of learning and development
  • D. Incorporate the organization's vision into the team culture

Answer: D

Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.


NEW QUESTION # 45
Which is an example of a divisional organizational structure?

  • A. An organization which has a different business unit for each of its products
  • B. An organization which has arranged its teams in a hierarchical authority structure
  • C. An organization which uses a grid of reporting relationships
  • D. An organization which does not have a layered management structure

Answer: A

Explanation:
Anorganization with a different business unit for each of its productsis an example of adivisional organizational structure, where divisions are typically based on products, services, or markets.


NEW QUESTION # 46
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